FAQs

🙋♂️ Get to Know Us

1. What is Jutapasal? Jutapasal is the dedicated footwear domain of Buynep Commerce Pvt. Ltd. We provide stylish, comfortable, and high-quality shoes for men, women, and kids across Nepal. Beyond online shopping, you can visit our Shopping Studio at Putalisadak, Kathmandu.

2. Can I visit your physical store? Yes! Visit our Jutapasal Shopping Studio located at Putalisadak, Lalupate Marg, Kathmandu. You can try the products, check the quality, and buy directly.

🚚 Shipping & Delivery

3. What are the delivery timelines?

  • Inside Kathmandu Valley: 1–2 working days.

  • Outside Valley (Nationwide): 2–5 working days via our trusted courier partners.

4. Do you provide Cash on Delivery (COD)? Yes, Cash on Delivery (COD) is available across Nepal for most accessible areas.

🔄 Return, Refund & Exchange

5. What is your return policy? Return requests must be made within 7 days of delivery. Products must be unused, undamaged, and returned with original packaging and tags.

6. How long does a refund take? Refunds are processed back to your original payment method (Bank or Wallet) within 3–5 working days after the item passes our quality inspection.

💳 Payment & Offers

7. What payment methods do you accept? We accept Cash on Delivery (COD), Bank Transfers, and Digital Wallets (eSewa, Khalti, FonePay).

🛍️ Ordering & Product Info

8. Are your products authentic? Absolutely. All products at Jutapasal undergo strict quality checks and are sourced responsibly to ensure authenticity and durability.

9. Can I cancel or edit my order? Orders can only be edited or canceled before dispatch. Please contact our support team immediately at +977 9709167981 for any changes.

💬 Customer Support

10. How can I contact Jutapasal? You can reach us via:

  • Official Email: info@jutapasal.com

  • Customer Support: +977 9709167981

  • Visit Us: Putalisadak, Kathmandu 44600, Nepal

  • Working Hours: Sunday to Friday (10:00 AM – 6:00 PM)