Privacy policy

Last Updated: February 19, 2026

At Jutapasal (operated by Buynep Commerce Pvt. Ltd.), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Privacy Act of Nepal (2075/2018) and international digital standards.

By using our website (www.jutapasal.com), you agree to the terms outlined in this policy.

1. Information We Collect

To provide a seamless shopping experience, we collect the following types of information:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Transaction Information: Details of products you purchased, payment confirmation, and order history.

  • Technical Data: IP address, browser type, device information, and cookies to improve website performance.

  • Payment Data: While we process payments through secure gateways (like eSewa, Khalti, or Fonepay), we do not store your full credit card or bank login credentials on our servers.

2. How We Use Your Information

We use your data strictly for business purposes:

  • Order Fulfillment: To process your orders, arrange delivery, and handle returns/exchanges.

  • Customer Support: To respond to your inquiries and provide updates regarding your order.

  • Security: To prevent fraudulent transactions and ensure a safe shopping environment.

  • Marketing (Optional): To send you updates on new arrivals or offers, only if you have opted-in.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share information with trusted service providers necessary to operate our business and provide the Services to you:

  • E-commerce Platform Providers: We use third-party infrastructure and software to host our store, manage inventory, and process your online transactions securely.

  • Logistics and Delivery Partners: We share your name, shipping address, and contact number with reputable courier and fulfillment companies to ensure the timely delivery of your orders.

  • Payment Processors: We integrate with secure payment gateways to handle transactions. Your financial data is encrypted and managed by these providers under strict security standards.

  • Legal Compliance: We may disclose your information if required by the laws of Nepal, court orders, or requests from government regulatory bodies to comply with legal obligations or protect our rights.

4. Data Security and Retention

We implement industry-standard security measures (SSL Encryption) to protect your data. In compliance with Nepal's Privacy laws, we retain your information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, or reporting requirements.

5. Your Rights (Privacy Act, 2075)

Under the Privacy Act of Nepal, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or correct any inaccurate information.

  • Erasure: Request that we delete your personal data (subject to legal obligations).

  • Opt-out: Unsubscribe from marketing emails at any time.

6. Cookies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Grievance Officer:

Buynep Commerce Pvt. Ltd. (Jutapasal)

  • Registered Office: Kathmandu Metropolitan City, Ward No. 29, Putalisadak, Kathmandu, Nepal

  • Phone: +977 9709167984 

  • Email: contact@jutapasal.com

  • PAN No: 622338420