Refund Policy

At Jutapasal, we are committed to ensuring that every customer enjoys a smooth and satisfying shopping experience. If you are not entirely happy with your purchase, our Refund Policy explains how you can request a refund and how it will be processed.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The product must be returned within 7 days from the date of delivery.

• The product must be in original condition, unused, and with all tags, labels, packaging, and invoice intact.

• The product must not be damaged, worn, or altered in any form.

• A proof of purchase (such as an order number or invoice) is required for all refund requests.

• Certain products (such as discounted, hygiene-related, or clearance items) may not be eligible for refunds.

• Products received through giveaways, promotional offers, or combo deals are not eligible for refunds unless stated otherwise.

How to Initiate a Refund Request

1. Contact our support team within 7 days of delivery.

2. Provide your Order ID, reason for refund, and any supporting photos or videos (if applicable).

3. Once reviewed, our team will guide you through the return or pickup process.

Return & Pickup Process

• After your refund request is approved, you will receive instructions on how to return the item.

• Depending on your location, we may arrange a pickup or ask you to send the product via courier.

• The product must be securely packaged to prevent any damage during transit.

• In case of customer-initiated returns (e.g., wrong size or preference change), return courier charges will apply.

• If the return is due to a defective item or error on our part, all return costs will be covered by Jutapasal.

Quality Check & Refund Processing Time

Once the returned product is received, our quality control team will inspect it within 1–2 working days.
After the inspection:

• If approved, the refund will be processed based on your original payment method.

• If rejected (used, damaged, or missing items), the refund will be denied and the product may be sent back to you.

Estimated Refund Timeline:

Note: Processing times may vary depending on your bank or payment provider.

Refund Options

Based on your payment mode and return reason, the following refund methods are available:

• Jutapasal Voucher – Store credit usable for future purchases.

• Bank Deposit – Direct refund to your provided bank account.

• Wallet Refund – Credited to your digital wallet.

• Card Refund – Returned to the same debit/credit card used.

Shipping Fees

• Original shipping or delivery charges are non-refundable unless the refund is due to a defective product or order error by Jutapasal.

• For non-defective returns, pickup and delivery charges may be deducted from the refund amount.

Exchanges vs. Refunds

If you prefer a replacement product, you may request an exchange instead of a refund.
Please refer to our Exchange Policy for detailed terms and procedures.

Contact Us

For any refund-related assistance, feel free to reach us at:
📧 order@jutapasal.com
📞 +977-9709167984

Policy Updates

Jutapasal reserves the right to modify or update this Refund Policy at any time without prior notice.
All updates will be effective immediately upon posting on our website.
We encourage you to review this policy periodically.

Jutapasal

Makes You A Step Ahead.